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Comprehensive information platform
Cloud customer service system is a cloud-based telephone call system. It enables enterprises to provide high-quality telephone call services through the Internet at any place and at any time.
No need for a large amount of hardware equipment and dedicated telephone lines. The hardware equipment and software services of cloud customer service are provided by cloud service providers. It supports multiple communication methods (such as telephone, SMS, email, WeChat, etc.). Users can log in and use the cloud customer service service platform through the Internet, which is convenient for managing and handling various call operations.
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Cloud customer service system support
User Pain Points
Multi-channel and multi-platform There are many communication channels. The customer maintenance processes on different platforms vary greatly, resulting in poor service experience and low service quality.
Fragmentation of information Enterprise information is fragmented and data is scattered, making it difficult to track problems.
AI intelligence Save labor. Processing methods. High labor cost. High error rate. Difficult statistical analysis.
Lack Of Synergy Mechanism The management process becomes increasingly complex with the development of enterprises.
Insufficient Mobility Single-platform agent applications have service limitations by region. They cannot provide mobile services anytime and anywhere.
High Cost Enterprise management costs, operation and maintenance, and equipment.
Product Overview
Cloud customer service system is a cloud-based telephone call system. It enables enterprises to provide high-quality telephone call services through the Internet at any place and at any time.
No need for a large amount of hardware equipment and dedicated telephone lines. The hardware equipment and software services of cloud customer service are provided by cloud service providers. It supports multiple communication methods (such as telephone, SMS, email, WeChat, etc.). Users can log in and use the cloud customer service service platform through the Internet, which is convenient for managing and handling various call operations.
Technical characteristics System stability reaches 99.99%.
Recording reliability reaches 99.99%.
Support multi-channel access.
The platform disaster recovery plan is reliable
and can be switched automatically and smoothly.
Product Advantages
Customer informatization Electronic management of customer information. Customers from different departments can flexibly import and export data information in batches to ensure the most accurate customer information.
Call intelligence Functions such as IVR voice navigation, ACD queue queuing, incoming call pop-up screen, telephone recording, telephone monitoring, telephone message leaving, and batch automatic group calling standardize enterprise communication processes and enhance enterprise brand and efficiency.
Monitoring agent seat Real-time phone pop-up screens and conversation lists monitor and supervise the working status of employees to ensure that no potential customers are lost. Full-process phone call recordings analyze business problems and improve work skills. Remote query of all phone data summary lists is convenient for assessment and management. Standardization of assessment Realize unified full-process management of customers, contacts, inbound and outbound calls, and online negotiation sales leads. Conveniently listen to all recordings of each seat with different permissions anytime and anywhere. Analyze and evaluate the advertising input and output situation through sales funnel analysis.
Product Function
Standard Function
System homepage
Schedule arrangement
Seat status
Call mute
Call hold
meeting
Screen PopUp
Dial pad
Call forwarding
Call monitoring
Blind conversion System Monitoring
Intelligent Outbound Call
Mobile Phone Binding
Satisfaction Degree
Automatically obtain extensions
Schedule Callback
Caller Pop-up Screen
ACD Queue
Intelligent Routing
Call Memory
Communication Record Consultation Transfer
sound recording
Three party communication
Seat monitoring
customer management
Work Order Management
Data report
SMS management
knowledge base
quality testing
system configuration
Management Maintenance Number Binding
Docking with User AD
Docking with Unified Authentication System
Centralized Network Management Interface
CRM System Interface
ASR/TTS Docking Interface
Call Tracking
Operation and Maintenance Large Screen
Customer Self-developed Integrated IVR
Customer Mobile IVR
Customer Self-developed Auxiliary Docking
Safety Dual-plane Deployment
Load Sharing
WEB Penetration Testing
Security Scanning
Two-factor Authentication Login
Encryption of Sensitive Database Fields
Recording Encryption
IP Address
MAC Address
Serial Number and UA Verification
Base Station Cell Binding